About the scholar: Thalia Ou grew up in China and attended Branksome Hall in Toronto, Canada
In China, where individuals choose where to receive their healthcare, higher level hospitals are overwhelmed and lower level hospitals underutilized. Pioneer scholar Thalia points out that this disparity is caused by “information asymmetry” rather than quality of care. The more famous hospitals attract more patients and become more famous; the less well known local hospitals, which provide greater patient satisfaction, remain relatively unknown. Because her research showed one source of the problem is the online registration platforms that inform prospective patients about available services and quality of care, Thalia suggests the government expand and update them to be more comprehensive.
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